Terms & Conditions

1. Introduction and Acceptance

Welcome to Eye Design Optics, we’re Kuwait's premier destination for luxury eyewear. By accessing or using our website at myeyedesign.com or purchasing our products, you agree to be bound by these Terms and Conditions.

By using our services, you acknowledge that you have read, understood, and agree to comply with these Terms in their entirety.

If you do not agree to these Terms, please discontinue use of our website and services immediately.

2. About Eye Design Optics

Eye Design Optics is a leading optical retailer in Kuwait, specializing in:

●     Premium sunglasses from luxury brands including Ray-Ban, Dior, Gucci, Prada, Tom Ford, and more

●     Prescription eyeglasses and frames

●     Reading glasses

●     Contact lenses

●     Vision care products

●     Eyewear accessories

We are committed to providing authentic, high-quality eyewear products and professional optical services to our customers in Kuwait.

3. Product Information and Availability

●     Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or content on our Site is error-free, complete, or current. Colors may appear differently on your device due to screen settings.

●     Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In case of unavailability after order confirmation, we will notify you and offer alternatives or a full refund.

●     Authenticity Guarantee

Eye Design Optics guarantees the authenticity of all branded products sold through our platform. All items are sourced directly from authorized distributors and brand partners.

4. Pricing and Payment

●     Pricing

All prices are displayed in Kuwaiti Dinars (KWD) and include applicable taxes unless otherwise specified. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time of purchase confirmation.

●     Payment Methods

We accept the following payment methods:

●     Credit cards (Visa, MasterCard)

●     Debit cards

●     K-Net (Kuwait payment network)

●     Cash on delivery (where available)

●     Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete payment card information on our servers.

5. Orders and Order Processing

●     Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or credit verification issues.

●     Order Confirmation

Once your order is accepted, you will receive an email confirmation with order details. This confirmation does not guarantee product availability until shipment.

●     Order Modifications

Orders may only be modified or cancelled before processing begins. Please contact us immediately at 9976 8184 if you need to make changes.

6. Delivery and Shipping

●     Delivery Area

We currently deliver within Kuwait. Specific delivery areas and charges will be confirmed during checkout.

●     Delivery Timeframes

Standard delivery timeframes are provided as estimates only. While we strive to meet these timeframes, delays may occur due to circumstances beyond our control.

●     Delivery Charges

Delivery charges, if applicable, will be clearly displayed during checkout and included in your order total.

●     Risk of Loss

Risk of loss and title for products pass to you upon delivery to the address specified in your order.

7. Prescription Services

●     Prescription Requirements

For prescription eyewear, you must provide a valid, current prescription from a licensed optometrist or ophthalmologist. We are not responsible for orders based on incorrect or outdated prescriptions.

●     Prescription Verification

We reserve the right to contact your eye care provider to verify prescription details before processing your order.

●     Professional Advice

While we provide guidance on frame selection and lens options, we recommend consulting with an eye care professional for complex vision needs.

8. Returns, Exchanges, and Warranties

●     Return Policy

1. Non-prescription items: May be returned within 14 days of delivery in original, unused condition with all packaging and tags intact.
2. Prescription items: Returns accepted only in case of manufacturing defects or incorrect order fulfillment.
3. Contact lenses: Cannot be returned for hygiene and safety reasons once opened.

●     Return Process

To initiate a return, contact us at 9976 8184 within the applicable return period. Return shipping costs may apply unless the return is due to our error.

●     Refund Processing

Approved refunds will be processed to your original payment method within 7-14 business days after we receive the returned items.

●     Manufacturer Warranties

Branded products come with manufacturer warranties as specified by each brand. We will assist in warranty claims, but are not directly responsible for warranty fulfillment.

9. Customer Responsibilities

●     Account Information

You are responsible for maintaining accurate account information and protecting your account credentials. Notify us immediately of any unauthorized account access.

●     Proper Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

●     Prohibited Activities

You may not:

●     Use our services for any illegal activities

●     Attempt to gain unauthorized access to our systems

●     Interfere with website functionality

●     Post false or misleading reviews

●     Violate intellectual property rights

10. Privacy and Data Protection

●     Personal Information

Your privacy is important to us. We collect and process personal information in accordance with Kuwait's data protection regulations and our Privacy Policy.

●     Data Use

We use your information to process orders, provide customer service, and improve our services. We do not sell personal information to third parties.

●     Data Security

We implement appropriate security measures to protect your personal information, though no system is completely secure.

11. Intellectual Property

●     Website Content

All content on our website, including text, images, logos, and design elements, is protected by intellectual property rights and owned by Eye Design Optics or our licensors.

●     Brand Trademarks

All brand names, logos, and trademarks displayed on our site are the property of their respective owners. Use of these marks does not imply endorsement or affiliation.

●     Usage Restrictions

You may not reproduce, distribute, or modify our content without explicit written permission.

12. Limitation of Liability

●     Service Limitations

Our services are provided "as is" without warranties of any kind. We strive for accuracy but cannot guarantee error-free service.

●     Liability Cap

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

●     Excluded Damages

We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or other force majeure events.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Kuwait. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Kuwait courts.

15. Modifications to Terms

●     Right to Modify

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated date.

●     Notice of Changes

For material changes, we will provide reasonable notice through email or website notification.

●     Continued Use

Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, please contact us:

Eye Design Optics
 Phone: 9976 8184
 Website: https://myeyedesign.com/
 Location: Kuwait

Our customer service team is available to assist you with any inquiries or concerns.

18. Additional Provisions

●     Age Requirement

You must be at least 18 years old to make purchases. Orders from minors require parental consent and supervision.

●     Complete Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between you and Eye Design Optics regarding your use of our services.

●     Language

These Terms are provided in English. In case of translation into other languages, the English version shall prevail in case of any discrepancies.

Thank you for choosing Eye Design Optics. We appreciate your trust in us and look forward to serving your eyewear needs with the highest quality products and professional service.