Return Policy

At Eye Design Optics, we are committed to ensuring your complete satisfaction with every purchase. We understand that selecting the perfect eyewear is a personal journey, and we want you to feel confident in your choice. Our comprehensive refund policy is designed to provide you with peace of mind while maintaining the highest standards of hygiene and quality for all our customers.

Standard Refund Period

We offer a 14-day refund period from the date of purchase for most eyewear products. This timeframe allows you sufficient opportunity to evaluate your new glasses or sunglasses and ensure they meet your expectations. For online purchases, the 14-day period begins from the date of delivery to your specified address. We believe this generous window provides ample time for you to assess the comfort, fit, and visual clarity of your eyewear.

Eligible Items for Refund

Ready-to-wear sunglasses and non-prescription eyewear frames are eligible for full refunds when returned in their original, unworn condition. All items must be accompanied by their original packaging, protective cases, cleaning cloths, and any accompanying documentation. The eyewear should show no signs of wear, scratches, or alterations, and must be in the exact condition as received.

Custom and Prescription Eyewear

Due to the personalized and medical nature of prescription eyewear, custom-made glasses are subject to special consideration. While we strive for 100% satisfaction with every prescription order, refunds for custom prescription lenses may be limited to cases involving manufacturing defects or significant errors in prescription accuracy. If you experience discomfort or vision issues with your new prescription glasses, we encourage you to contact us immediately at 9976 8184 so our qualified optometrists can assess and address any concerns.

Refund Process

To initiate a refund, please contact our customer service team at 9976 8184 or visit our store location. Our staff will guide you through the return process and provide you with specific instructions for returning your items. Once we receive and inspect your returned eyewear, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method, whether that was cash, credit card, or other approved payment forms.

Contact Lenses

Contact lenses are eligible for a refund only if they remain unopened and in their original sealed packaging. Due to health and safety regulations, we cannot accept returns on opened contact lens packages. If you experience any issues with your contact lenses, please reach out to our team immediately for guidance and potential solutions.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise, and we are committed to working with our customers to find satisfactory solutions. Cases involving manufacturing defects, significant prescription errors, or other quality-related issues will be handled on an individual basis with our full attention and care. Our goal is always to ensure that you leave Eye Design Optics with eyewear that enhances both your vision and your confidence.

How to Reach Us

For any questions regarding returns, refunds, or exchanges, please don't hesitate to contact us at 9976 8184 or visit our website at myeyedesign.com. Our knowledgeable team is here to assist you and ensure your complete satisfaction with every aspect of your Eye Design Optics experience.

This policy is subject to applicable local regulations and may be updated periodically to better serve our customers. Please check our website for the most current version of our refund policy.